Eliminating the Reachability Gap
How PrimeQuest’s Mobile Number On Demand (MOD) Secures Your Collection Strategy
In the world of debt collection and risk management, “Contact-ability” is often described as the dreaded “C” word. For financial institutions, retailers, and telecom operators, traditional call-and-collect methods are increasingly burdened by a critical failure point: the loss of the Right Party Contact (RPC). Research indicates that a staggering 70% of customers change their mobile number after financing a device, rendering the original contact information provided at the point of sale obsolete.
PrimeQuest Solutions & Services, as an authorized distributor of the Datacultr Odyssey suite, provides the ultimate digital remedy for this challenge: Mobile Number On Demand (MOD). This feature allows lenders to enter a new era of digital collections by fetching the active, in-use mobile number of a device at the click of a button.
The Problem: The Vanishing Borrower
Lenders frequently face “dead-ends” when attempting to recover late-stage delinquencies because they are dependent on unreliable and expensive third-party databases or outdated customer input data. When a borrower changes their SIM card, manual calling becomes not only expensive but fundamentally inefficient, leading to:
- Decreased RPC rates as cohort levels age.
- High operational costs associated with failed communication attempts.
- Spam tagging, where outbound calls from unknown numbers are ignored or blocked by the user.
